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DishInk turns WhatsApp into a full ordering channel — customers browse your menu, build a cart, and place orders straight into your dashboard, all inside a familiar WhatsApp chat.

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Overview

  • Guests message your restaurant’s WhatsApp number.
  • DishInk sends a menu link tied to your live products, prices, and availability.
  • Guests build a cart, choose delivery or pickup, and confirm.
  • The order lands in the unified order queue with a KDS ticket.
  • Order status updates (accepted, preparing, ready) are pushed back to WhatsApp automatically.
WhatsApp overview

WhatsApp ordering flow

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Why WhatsApp

Across African markets, WhatsApp is the dominant messaging platform. Customers order in a channel they already trust — no app to install, no login, no learning curve.

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What you need

WhatsApp ordering shares the same menu, inventory, and reports as the POS. There is no separate menu to maintain.

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Tips & best practices

Publish the WhatsApp link on every table QR code and every social post. Discovery is 80% of WhatsApp order volume.

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Common mistakes

Do not use a personal WhatsApp for orders. Personal accounts cannot access the Business API and shifts cannot share the number.
Last modified on July 19, 2026