Skip to main content
Kitchen order issues typically involve missing tickets, wrong-station routing, or stale prep timers.

​
Overview

Symptoms:
  • Ticket sent from Waiter App but not visible on KDS
  • Ticket appears at the wrong station
  • Prep timer stuck at 00:00 or unrealistic times
  • Ticket bumped twice

​
Diagnostic flow

Kitchen order

Kitchen order issue

Every ticket has a full audit trail — who sent it, when, and every status change. Use it to trace exact failure points.

​
Tips & best practices

Confirm station routing after any menu update. New items sometimes land in the wrong category and route poorly.

​
Common mistakes

Do not bump tickets from the KDS to “catch up” if the kitchen fell behind. Timing metrics become meaningless.
Last modified on July 19, 2026