Skip to main content
Printer problems are the number-one operational disruption. Follow this diagnostic flow before calling support.

Overview

Symptoms:
  • Printer prints nothing
  • Printer prints garbled
  • Only some terminals can print
  • Duplicate receipts
  • KDS printer misses tickets

Diagnostic flow

Printer diagnostics

Printer diagnostics

Thermal receipts fade with age. If historical receipts look faint, that is normal — not a printer fault.

Tips & best practices

Keep a spare paper roll at every printer and a spare printer for busy venues. Downtime kills service.

Common mistakes

Do not use paper that isn’t thermal. Regular paper feeds fine but produces no ink.
Last modified on July 19, 2026