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Item Transfer moves specific line items from one table to another. Use it when a whole-table transfer is too heavy — you just need to shift a coffee, a pizza, or a wrong order to the right group.

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Overview

Item Transfer is enabled from the Table Session modal’s Move Items mode. You select items on the source table, then pick a target table, and only those items move. Everything else — the rest of the bill, the discounts, the waiter, the guest count — stays where it is.

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Enter Move Items mode

  1. Open the source table.
  2. In the Table Session modal, tap Move Items.
  3. The item list becomes selectable. Checkboxes appear beside each line.
Item transfer

Move Items mode — pick items, then choose a target

  1. Tap the items you want to move. Tap them again to deselect.
  2. Tap Choose target. A picker shows valid target tables.
  3. Pick the target. Confirm.
The items disappear from the source bill and appear on the target bill immediately.

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What can be moved

  • Un-sent items in the cart: moved cleanly.
  • Sent items already on KDS: moved on the bill, and the KDS ticket is updated to show the new table name.
  • Discounted items: the discount travels with the item.
  • Voided items: cannot be transferred — voids are terminal.

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Valid target rules

Item Transfer is stricter than table transfer. A target must be:
  • Active — must already have an open session. You can’t transfer items to a free table (open it first, or use a table transfer).
  • Not split — the split lock blocks item transfers, just like it blocks merges.
  • Not merged — merged secondaries are not selectable. If you need to move into a merged group, target the primary.
If the target you want isn’t listed, check its state on the floor plan. Split, merged, or free tables are hidden from the item-transfer picker.

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Split lock and item transfers

If the source or target has an active split, item transfer is blocked. The split references specific line items; letting them move would silently break the split logic. Resolve the split first (pay it, or clear it), then transfer.

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Kitchen implications

When you move a sent item:
  • The KDS ticket for that item retags to the new table.
  • If the item is already being prepared, the kitchen sees the retag in real time.
  • If the item is already completed, the runner needs to know verbally where to deliver it now.
Item transfers are audit-logged. Managers can see who moved what, when, and between which tables in the shift report and manager audit log.

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Tips & best practices

Item Transfer is the surgical tool for “wrong table, right table” mistakes. Use it instead of voiding and re-adding — voids stay on the audit report and clutter shift analytics.
When two tables split a shared platter, transfer half the platter’s charge (or a proportional discount) to the other bill — cleaner than a split payment.
Selecting many items at once is faster on a tablet: long-press the first item to enter select mode, then tap the others.

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Common mistakes

  • Trying to transfer to a free table. Open the target first, or use a full Table Transfer.
  • Trying to move a voided item. Voids are terminal. Add a new item on the target if needed.
  • Item transfer with an active split. Blocked. Clear the split first.
  • Moving items after kitchen has plated. Runner delivers to the old seat. Communicate verbally.
Last modified on July 19, 2026