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Auto-replies handle greetings, menus, order confirmations, and out-of-hours messages so no customer waits for a human response.

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Overview

Auto-reply types:
  • Welcome greeting — first message with the menu link
  • Business hours — friendly note when closed
  • Order acknowledgement — immediate confirmation when a cart is submitted
  • Status updates — preparing, ready, out for delivery
  • Post-delivery — thank you + review prompt

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Configure auto-replies

Auto-replies

Auto-reply templates

WhatsApp Business API requires pre-approved templates for outbound messages after 24h of inactivity. DishInk pre-approves the standard set.

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Tips & best practices

Write auto-replies in the language your customers use. Bilingual variants work — don’t guess.

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Common mistakes

Do not stuff auto-replies with marketing. Customers unsubscribe from over-messaging.
Last modified on July 19, 2026