Skip to main content
The Orders page is your central dashboard for all customer orders placed through your digital menu and WhatsApp ordering channel. Go to Front Operations → Online Orders to access it.
Order Management is available on Growth and Enterprise plans. Starter plan accounts see an upgrade prompt instead of the orders dashboard.

​
The dashboard at a glance

Four stat cards at the top of the page summarise the current filtered period:

​
Filtering by date

The default view shows the last 30 days. Use the date presets to switch quickly:
  • Today — current day only
  • 7d — last 7 days
  • 30d — last 30 days (default)
  • 1yr — last 12 months
Click the search icon to open the full filter bar where you can also set custom date ranges and search by customer name.

​
Delivery status tabs

Orders are grouped by delivery status. Tabs appear only for statuses that have orders in the current filter: Click a tab to filter to that status only. Click All to see every order grouped by status.

​
Opening an order

Click any order card to open the Order Detail modal. The modal shows:
  • Customer name, phone number, and delivery address
  • Date, time, and total amount
  • Itemised order list with quantities and line totals
  • Full status controls and notes fields
  • Order timeline (paid, dispatched, delivered timestamps)

​
Updating an order

Inside the Order Detail modal you can change: Click Save in the modal header to commit changes. The save button shows a confirmation tick when successful.
Changes are saved per order. Updating one order does not affect others.

​
Processing a refund

If you set Payment Status to Refunded or Partial, a Refund Details section appears in the modal where you can enter:
  • Refund Amount — the amount refunded in Kwacha
  • Reason — a text note explaining the refund
These are recorded against the order for reporting purposes.

​
Customer reviews

You can log a customer’s star rating and review text directly on the order. This feeds into the Avg Rating stat card and can be used for quality tracking.

​
Refreshing orders

Click Refresh at the top right of the dashboard to reload orders with the current filters. Orders do not auto-refresh — use this after a busy period to pull in the latest.

​
Multi-location accounts

On multi-location accounts, owners see a Viewing switcher above the dashboard:
  • This Location — orders for the currently active branch only
  • All Locations — combined orders from every branch, with a location badge on each card
Branch staff only ever see orders for their assigned branch.

​
Permissions

Staff with can_view_orders can see the orders dashboard. Staff with can_manage_orders can update order status, payment, and notes. Without can_manage_orders, the modal fields and Save button are disabled and a read-only notice is shown.

​
Tips & best practices

Check the Pending tab at the start of every shift and move orders to Preparing as soon as the kitchen starts on them. Customers can see delivery status updates on their order tracking page.
Use Admin Notes to log anything staff need to know about a specific order — allergy flags, customer callback requests, or refund approvals. Notes are never visible to the customer.

​
Common mistakes

Marking an order as Delivered does not automatically mark it as Paid. Always update Payment Status separately when you collect payment.
Last modified on July 20, 2026