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Payment issues cover failed card transactions, mobile-money mismatches, cash variances, and unresolved partial payments.

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Overview

Symptoms:
  • Card terminal declined but customer says it went through
  • Mobile money not confirmed on POS
  • Cash drawer variance at cash-out
  • Split bill balance doesn’t reach zero

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Diagnostic flow

Payment problems

Payment reconciliation

DishInk records payments alongside your provider — it does not process money. Any discrepancy must be traced back to your provider’s ledger, not DishInk.

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Tips & best practices

Reconcile mobile-money receipts hourly during peak service. Waiting until end-of-day makes tracing individual transactions painful.

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Common mistakes

Do not refund a card payment as cash. Card payments must be reversed through the card terminal.
Last modified on July 19, 2026