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Overview

The Shift tab (third tab on the POS) is your live log of every fiscal event for the current shift or day. Cashiers use it to reprint receipts, refund, void, and answer questions like “Was that Table 4’s or Table 6’s coffee?” — quickly. Unlike the Batch Invoice Cash Out (which is the end-of-shift report), the Shift tab is optimised for real-time lookups while the shift is still running.

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Layout

The tab has three components:
  1. Filter bar at the top — date, staff (managers only), payment method, status, and a search field (receipt number, table, customer tag, or amount).
  2. Transactions table in the middle — chronological rows, newest first.
  3. Detail panel on the right — opens when you tap a transaction.

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Columns

Tap any column header to sort.

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The Detail Panel

Selecting a transaction shows:
  • Full line-item breakdown (with modifiers and notes)
  • Discounts, tax, tips
  • Payment method(s) with any mobile-money or card reference
  • ZRA Smart Invoice number and QR code
  • Actions: Reprint · Refund · Void (same-day only)

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Filters

  • Date — defaults to today. Managers can widen to a range.
  • Staff — locked to self for waiters/cashiers; unlimited for managers.
  • Method — All / Cash / MoMo / Card / Split.
  • Status — All / Paid / Refunded / Voided / Pending ZRA.
  • Search — full-text across receipt no, table, tag, and amount.

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Pending ZRA Rows

Any transaction where the Smart Invoice hasn’t been acknowledged yet shows ⚠ Pending ZRA in amber. Reasons:
  • The terminal was offline at charge time (queued locally).
  • ZRA API is slow / throttling.
  • A transient network error occurred.
The queue auto-retries every 60 seconds. Managers can force a retry from Smart Invoice → Fiscal Compliance. See Fiscal Compliance.

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Step by Step (Reprint a Receipt)

1

Open Shift tab

Third top tab.
2

Search

Type receipt number, table, or amount into the search field.
3

Tap the transaction

Detail panel opens.
4

Tap Reprint

A duplicate prints, watermarked COPY. See Reprinting Receipts.

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Step by Step (Look Up a Disputed Payment)

1

Filter to today, method = Mobile Money

Managers can widen to yesterday if needed.
2

Sort by Total descending

Or search the exact amount if the customer told you.
3

Tap the candidate row

Cross-check the customer’s phone reference against the MoMo Transaction Ref field.
4

Confirm or refund

If the customer double-paid → Refund with ZRA code 01 – Reversal. See Refunds.
Shift placeholder

Shift tab with filters and the detail panel open on a paid transaction.

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Tips & Best Practices

  • Train cashiers to search by amount — customers rarely remember receipt numbers but almost always remember what they paid.
  • Set Auto-refresh to 30s so incoming transactions from other terminals appear live during peak service.
  • The ⚠ Pending ZRA flag is a leading indicator of network issues — if it’s showing on more than 10% of the last hour’s rows, check the connection.

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Common Mistakes

  • Searching the wrong date. The filter defaults to today; yesterday’s disputed payment won’t appear until you widen.
  • Trying to void yesterday’s transaction. Voids are same-day only. Use Refund.
  • Assuming Pending ZRA means the customer’s payment didn’t go through. It only means the fiscal invoice hasn’t been acknowledged. The customer’s money is safely captured — the receipt just prints the fiscal number a few seconds later.
Last modified on July 19, 2026