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Login problems typically stem from wrong credentials, expired sessions, or network issues. This page walks through resolving each.

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Overview

Common symptoms:
  • “Invalid PIN”
  • “Session expired”
  • Login screen doesn’t load
  • Wrong branch after login
  • 2FA code rejected

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Fix login issues

Login help

Login troubleshooting

PIN resets are only available to Manager role or higher. If no manager is on shift, contact Support.

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Tips & best practices

Store your PIN reset flow in the staff handbook. Missing PINs during a rush is a support-call trigger.

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Common mistakes

Do not repeatedly try wrong PINs. After 5 failures the account is locked for 15 minutes.
Last modified on July 19, 2026