> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Printer Problems

> Full diagnostic flow for receipt and kitchen printer failures.

Printer problems are the number-one operational disruption. Follow this diagnostic flow before calling support.

## Overview

Symptoms:

* Printer prints nothing
* Printer prints garbled
* Only some terminals can print
* Duplicate receipts
* KDS printer misses tickets

## Diagnostic flow

<Frame caption="Printer diagnostics">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/troubleshooting/printer.png" alt="Printer diagnostics" />
</Frame>

<Note>
  Thermal receipts fade with age. If historical receipts look faint, that is normal — not a printer fault.
</Note>

## Tips & best practices

<Tip>
  Keep a spare paper roll at every printer and a spare printer for busy venues. Downtime kills service.
</Tip>

## Common mistakes

<Warning>
  Do not use paper that isn't thermal. Regular paper feeds fine but produces no ink.
</Warning>

## Related pages

* [USB Printers](/printing/usb-printers)
* [Network Printers](/printing/network-printers)
* [Printing Troubleshooting](/printing/troubleshooting)
* [Support](/support/contact-support)