> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Problems

> Diagnose card, mobile money, and cash variance issues.

Payment issues cover failed card transactions, mobile-money mismatches, cash variances, and unresolved partial payments.

## Overview

Symptoms:

* Card terminal declined but customer says it went through
* Mobile money not confirmed on POS
* Cash drawer variance at cash-out
* Split bill balance doesn't reach zero

## Diagnostic flow

<Frame caption="Payment reconciliation">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/troubleshooting/payment.png" alt="Payment problems" />
</Frame>

<Note>
  DishInk records payments alongside your provider — it does not process money. Any discrepancy must be traced back to your provider's ledger, not DishInk.
</Note>

## Tips & best practices

<Tip>
  Reconcile mobile-money receipts hourly during peak service. Waiting until end-of-day makes tracing individual transactions painful.
</Tip>

## Common mistakes

<Warning>
  Do not refund a card payment as cash. Card payments must be reversed through the card terminal.
</Warning>

## Related pages

* [Cash Out](/staff/cash-out)
* [Refunds](/pos/refunds)
* [Partial Payments](/pos/partial-payments)