> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login Problems

> Diagnose and fix PIN, session, and 2FA login failures.

Login problems typically stem from wrong credentials, expired sessions, or network issues. This page walks through resolving each.

## Overview

Common symptoms:

* "Invalid PIN"
* "Session expired"
* Login screen doesn't load
* Wrong branch after login
* 2FA code rejected

## Fix login issues

<Frame caption="Login troubleshooting">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/troubleshooting/login.png" alt="Login help" />
</Frame>

<Note>
  PIN resets are only available to Manager role or higher. If no manager is on shift, contact [Support](/support/contact-support).
</Note>

## Tips & best practices

<Tip>
  Store your PIN reset flow in the staff handbook. Missing PINs during a rush is a support-call trigger.
</Tip>

## Common mistakes

<Warning>
  Do not repeatedly try wrong PINs. After 5 failures the account is locked for 15 minutes.
</Warning>

## Related pages

* [Logging In](/getting-started/logging-in)
* [PIN Login](/staff/pin-login)
* [Support](/support/contact-support)