> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Kitchen Order Problems

> Missing tickets, wrong-station routing, and stale prep timers.

Kitchen order issues typically involve missing tickets, wrong-station routing, or stale prep timers.

## Overview

Symptoms:

* Ticket sent from Waiter App but not visible on KDS
* Ticket appears at the wrong station
* Prep timer stuck at 00:00 or unrealistic times
* Ticket bumped twice

## Diagnostic flow

<Frame caption="Kitchen order issue">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/troubleshooting/kitchen.png" alt="Kitchen order" />
</Frame>

<Note>
  Every ticket has a full audit trail — who sent it, when, and every status change. Use it to trace exact failure points.
</Note>

## Tips & best practices

<Tip>
  Confirm station routing after any menu update. New items sometimes land in the wrong category and route poorly.
</Tip>

## Common mistakes

<Warning>
  Do not bump tickets from the KDS to "catch up" if the kitchen fell behind. Timing metrics become meaningless.
</Warning>

## Related pages

* [KDS: Receiving Orders](/kds/receiving-orders)
* [Menu: Menu Items](/menu/menu-items)
* [Categories](/menu/categories)