> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Reach the DishInk team by chat, WhatsApp, email, or phone.

Reach the DishInk support team by chat, WhatsApp, email, or phone. This page shows every channel, their hours, and the response times you should expect.

## Overview

| Channel                              | Response time    | Hours         |
| ------------------------------------ | ---------------- | ------------- |
| WhatsApp                             | Under 90 minutes | 06:00–22:00   |
| Email                                | Under 24 hours   | Business days |
| Phone (enterprise, Operations Suite) | Immediate        | 24/7          |

## Contact support

<Frame caption="Contact support">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/support/contact.png" alt="Support" />
</Frame>

<Note>
  Enterprise plans include a dedicated account manager — they respond to critical issues within 15 minutes, 24/7.
</Note>

## What to include

* Branch name and dashboard email
* Terminal type and OS
* Screenshot or video of the issue
* Time and rough transaction reference

## Tips & best practices

<Tip>
  Always include a screenshot. It cuts back-and-forth by half.
</Tip>

## Common mistakes

<Warning>
  Do not send sensitive information (PINs, passwords, card numbers) over WhatsApp or email. Use the secure in-app chat.
</Warning>

## Related pages

* [Feature Requests](/support/feature-requests)
* [Report a Bug](/support/report-a-bug)