> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Staff Performance

> Rank staff on sales, upsell, void, refund, and shift variance metrics.

Staff Performance reports rank cashiers, waiters, and kitchen staff on sales, average check size, upsell rate, void rate, and refund rate.

## Overview

Metrics tracked per staff member:

* Total sales, transaction count, average check
* Upsell rate (modifier attach)
* Discount and void rates
* Refund rate
* Cash variance across shifts
* Hours worked and sales per hour

## View performance

<Frame caption="Staff performance">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/reports/staff-performance.png" alt="Staff performance" />
</Frame>

<Note>
  Use trends over 30 days, not single days. Individual shifts vary too much to draw conclusions from.
</Note>

## Tips & best practices

<Tip>
  Share top performers' patterns with the team. "Amina's average check is 25% higher — she offers a starter every time" is coaching gold.
</Tip>

## Common mistakes

<Warning>
  Do not use void or refund rates in isolation. High rates may reflect a difficult section, not the staff member. Cross-reference with shift context.
</Warning>

## Related pages

* [Shift Reports](/staff/shift-reports)
* [Revenue Reports](/reports/revenue-reports)
* [Menu Analytics](/reports/menu-analytics)