> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voids

> Cancel a sale or line item on the same day, before it becomes a fiscal credit note.

## Overview

A **void** cancels a sale or a single line item as if it never happened — no money changes hands, no ZRA credit note is issued. Voids are only allowed:

* **On the same day** (before the daily Z-report / batch cash-out)
* **While online** (needs the ZRA API to acknowledge the reversal on the pending Smart Invoice)
* **With a manager PIN**

Once a sale has crossed midnight or the Batch Invoice has been cashed out, voids are locked and you must issue a [**Refund**](/pos/refunds) instead.

## Void vs Refund vs Correction

| Situation                                                           | Use                                                                            |
| ------------------------------------------------------------------- | ------------------------------------------------------------------------------ |
| Cashier punched the wrong item, hasn't taken money yet              | **Void line item**                                                             |
| Whole sale was rung up on the wrong table, no money taken           | **Void sale**                                                                  |
| Customer paid, then returned an item                                | **Refund** (with ZRA credit note)                                              |
| Item was cooked and served but not eaten (compliments of the house) | **Void with reason: *Compliment*** — logged as a manager comp                  |
| Kitchen error on already-fired ticket                               | **Void with reason: *Kitchen error*** — flags the item for the KDS void ticker |

## The Void Modal

Void the whole sale or tick specific lines first, then:

| Field              | Notes                                                                                                                                |
| ------------------ | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Manager PIN**    | Required.                                                                                                                            |
| **Reason**         | Required. Free text plus quick chips: *Kitchen error*, *Wrong item*, *Wrong quantity*, *Compliment*, *Test print*, *Other*.          |
| **Notify kitchen** | Auto-ticked for items already sent to KDS/printer. Sends a *VOIDED* alert to the KDS. See [Kitchen Statuses](/kds/kitchen-statuses). |

## Offline Behaviour

While offline, the **Void** button is greyed out and shows a tooltip: *"Voids require internet. Try again when online, or issue a Refund."*

This is deliberate — DishInk needs to reverse the pending Smart Invoice in real time. If you truly need to reverse offline, refund the transaction once online and use ZRA code **01 — Reversal**.

## Full-Void vs Partial-Void Math

* **Full line void** — deducts the entire item value from the bill, kitchen instructed to bin.
* **Partial correction** (edit quantity 3 → 2 after firing) — only the difference is voided. On the Batch Invoice this shows as *Voided/Corrected Items* with the delta amount, not the full value.

The Batch Invoice separates these clearly. See [Batch Invoice Cash Out](/pos/batch-cash-out).

## Step by Step

<Steps>
  <Step title="Open the bill or transaction">
    * For a session still open → Bill View → tap the line → **Void**.
    * For a paid sale → **Shift** tab → tap the transaction → **Void**.
  </Step>

  <Step title="Tick lines to void (partial) OR leave all ticked (full void)">
    The Void Modal previews the exact amount reversing.
  </Step>

  <Step title="Enter manager PIN">
    Any manager-level PIN. Voids without PIN aren't allowed.
  </Step>

  <Step title="Pick a reason">
    Quick chip or free text (min 3 chars). The reason prints on the void slip and on the Batch Invoice.
  </Step>

  <Step title="Confirm">
    A short *VOID SLIP* prints for the audit file, kitchen is notified if applicable, and the item/sale is marked *Voided* in the Bill View.
  </Step>
</Steps>

<Frame caption="Void Modal with reason chips and Manager PIN.">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/pos/void-modal.png" alt="Void modal placeholder" />
</Frame>

## What Voids Look Like Downstream

* **Bill View** — voided lines struck-through with a red *Voided* badge.
* **Kitchen Display** — the item flashes red, then greys out with a *VOIDED* stamp (see [Kitchen Statuses](/kds/kitchen-statuses)).
* **Batch Invoice Cash Out** — Voided Transactions and Voided/Corrected Items sections list every void with staff, reason, and delta.
* **ZRA** — no credit note is filed; the item is silently removed from the pending Smart Invoice.

## Tips & Best Practices

* Void **before** firing to the kitchen whenever possible. It's cheaper than binning food.
* Train staff that "the customer changed their mind" is a valid **Compliment** reason only if a manager approves. Otherwise it's *Wrong item* or *Kitchen error*.
* If voids are spiking on a specific waiter, coach — don't just approve. High void rates hide real issues.
* Use **Test print** as the reason when you print a test ticket to check a printer — the accountants will thank you.

## Common Mistakes

* **Trying to void yesterday's sale.** The button is locked. Issue a Refund instead.
* **Voiding offline.** Not allowed — the button greys out. Wait for internet or refund later.
* **Voiding a line that was already served.** You can still void it, but the kitchen has already used the ingredients — reconcile stock manually. See [Inventory Adjustments](/inventory/inventory-adjustments).
* **Assuming voids don't hit ZRA.** They do — DishInk quietly reverses the item on the pending Smart Invoice. It just doesn't need a credit note because the fiscal invoice hasn't been finalised yet.

## Related Pages

* [Refunds](/pos/refunds)
* [Discounts](/pos/discounts)
* [Kitchen Statuses](/kds/kitchen-statuses)
* [Batch Invoice Cash Out](/pos/batch-cash-out)
* [Inventory Adjustments](/inventory/inventory-adjustments)