> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reprinting Receipts

> Preview any receipt, reprint a lost one, or generate a duplicate — from either the Shift tab or the pre-charge preview.

## Overview

DishInk lets you reprint receipts through two flows:

| Flow                             | Where                                               | When to use                                                                      |
| -------------------------------- | --------------------------------------------------- | -------------------------------------------------------------------------------- |
| **Preview Receipt** (pre-charge) | Charge Modal → **Preview Receipt**                  | Show the customer the total before paying, or reprint the running-bill snapshot. |
| **Reprint from Shift**           | POS → **Shift** tab → tap transaction → **Reprint** | Reprint an already-paid receipt (customer lost theirs, extra copy for records).  |

Both flows go through the same print router — QZ Tray, Bluetooth, Network, USB Bridge, POS Steward, RawBT, and Browser A4 fallback (see [Batch Invoice — Print Methods](/pos/batch-cash-out#print-methods-7-supported)).

## Preview Receipt (Pre-Charge)

In the Charge Modal or Quick Sale Ticket, tap **Preview Receipt**. A modal opens showing:

* Full receipt layout with your logo, branch, TPIN, and ZRA fiscal placeholder
* **Print Copy** button — sends the preview to the printer (marked *PROFORMA*, not a fiscal receipt)
* **Print & Charge Now** — prints and confirms payment in one action

<Note>
  The preview is a **proforma** — it is *not* a fiscal receipt and carries no ZRA Smart Invoice number. The fiscal receipt only prints after payment is confirmed.
</Note>

## Reprint from Shift

<Steps>
  <Step title="Open the Shift tab">
    POS → **Shift** (third tab).
  </Step>

  <Step title="Find the transaction">
    Filter by date, staff, method, or search by receipt number, table, or customer tag.
  </Step>

  <Step title="Tap the transaction">
    The transaction detail panel opens with all line items, discounts, tax, tips, and the fiscal invoice number.
  </Step>

  <Step title="Tap Reprint">
    A duplicate prints, watermarked **COPY** so it's distinguishable from the original.
  </Step>
</Steps>

<Frame caption="Reprint dialog from the Shift tab showing a paid transaction.">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/pos/reprint-receipt.png" alt="Reprint receipt placeholder" />
</Frame>

## What's on the Receipt

Every DishInk fiscal receipt includes:

* Branch name, address, phone
* Your business **TPIN**
* ZRA **Smart Invoice Number** and QR code
* Transaction number, date, time, cashier name
* Table / order tag if provided
* Line items with qty, price, and modifiers
* Discounts (if any) with reason
* Subtotal, Tax, Tip, Grand Total
* Payment method(s) and change/tip note
* Footer message (custom — configure in Settings → Receipt)

Copies are watermarked **COPY**; proformas are watermarked **PROFORMA – NOT A TAX INVOICE**.

## Print Method Fallback

If the primary printer is offline:

1. DishInk tries QZ Tray → Bluetooth → Network → USB Bridge → POS Steward → RawBT.
2. Final fallback: **Browser A4** opens a printable preview in a new tab.
3. If nothing works, the receipt is queued and marked **⚠ Print Pending** on the Shift tab — tap **Retry** when your printer's back.

## Tips & Best Practices

* Enable **Auto-print preview** in Settings for large groups — waiters check the bill visually before charging.
* Keep the **Browser A4** fallback usable by having a plain office printer connected to any laptop on the network.
* Train staff that a **COPY** watermark exists — customers occasionally ask *"is this fiscal?"* — the ZRA QR code answers that.

## Common Mistakes

* **Handing a proforma to a customer as a receipt.** It says PROFORMA in big letters and doesn't have a ZRA invoice number. Only fiscal receipts count for their expenses.
* **Reprinting mid-refund.** The transaction may be locked while the refund is processing — wait a moment then retry.
* **Using Browser A4 for kitchen tickets.** Fine for receipts, terrible for kitchens (formatting is off, the paper is too big). Fix the kitchen printer instead — see [Kitchen Printers](/printing/kitchen-printers).

## Related Pages

* [Creating Sales](/pos/creating-sales)
* [Transaction History (Shift)](/pos/shift)
* [Printing](/printing/usb-printers)
* [Kitchen Printers](/printing/kitchen-printers)
* [ZRA Integration](/smart-invoice/zra-integration)