> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dishink.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partial Payments

> Take a deposit, part-payment, or overpayment on a running bill without closing the session.

## Overview

A **partial payment** is any charge that doesn't settle the full bill. DishInk supports two shapes of partial payment:

1. **Deposits / part payments** — customer pays part now, rest later. Session stays **Billing** with a live balance.
2. **Overpayment** → **Tip** — customer hands you K200 for a K180 bill. DishInk asks: Give Change or convert the K20 to a tip?

Both flows live inside the standard Charge Modal — see [Creating Sales — Payment Method Flows](/pos/creating-sales#payment-method-flows).

## Deposits & Part Payments

When you charge less than the bill total, DishInk records the payment against the session and shows the **Remaining Balance** on the Bill View. The session stays **Billing** — items can still be added, and the remainder can be charged later using any payment method.

### Step by Step

<Steps>
  <Step title="Open the bill">
    Pick the session in Active Tables. Note the Grand Total.
  </Step>

  <Step title="Charge a part">
    Tap **Charge**. Pick the payment method (Cash / Mobile Money / Card). Type an amount **less than** the total. Confirm.
  </Step>

  <Step title="Receipt prints">
    A part-payment receipt prints showing:

    * Amount paid
    * Payment method
    * **Balance Due: K…**
  </Step>

  <Step title="Return later">
    Reopen the session — the Bill View now shows a running **Payments** list and the outstanding balance.
  </Step>

  <Step title="Charge the balance">
    Tap **Charge** again. The Charge Modal pre-fills with the remaining amount.
  </Step>
</Steps>

<Note>
  Each part-payment is submitted to ZRA as a separate Smart Invoice line entry, linked to the session ID. The final invoice consolidates all parts. See [ZRA Integration](/smart-invoice/zra-integration).
</Note>

## Overpayment → Tip

When the tendered amount is more than the bill:

1. DishInk shows the overage in green: *"Overpayment: K20.00"*
2. Two buttons appear: **Give Change** and **Tip · K20**
3. Cashier picks one:
   * **Give Change** — the till drawer suggestion prints on the receipt, session closes as normal.
   * **Tip** — the K20 is booked to the waiter's tips ledger and shown on the receipt as *Tip: K20.00*.

### Explicit Tip (before overpayment)

You can also add a tip *before* charging. Below the Amount field is a **Tip** collapsible section with:

* **% chips**: 5% · 10% · 15% · 20%
* **Fixed chips**: K10 · K20 · K30 · K50
* **Custom** field

The tip is added to the Grand Total *before* the customer pays.

<Note>
  Tips can be pooled or waiter-attributed depending on your settings. See [Tips](/pos/tips).
</Note>

## Split-Payment Method (Split Bill on the Charge Modal)

For customers who want to *split payment methods* (K100 cash + K80 card) without splitting the bill by guest, use **Split Bill** inside the Charge Modal (only available if enabled by the manager). Enter each method's amount; the modal keeps a running balance until zero.

For splitting the bill *between guests*, use the [Split Bills](/pos/split-bills) flow instead.

## Cancelling a Partial

You can't reverse a part-payment mid-session with a normal void — it's already been printed and (if online) submitted to ZRA. To reverse:

* **Same day, online** — issue a Refund for the paid part using ZRA credit-note code **01 – Reversal**. See [Refunds](/pos/refunds).
* **Offline / next day** — flag the session for manager review. The Batch Invoice Cash Out shows the discrepancy under **Manager Overrides**.

<Frame caption="Charge Modal with an overpayment showing Give Change vs Tip.">
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/dishink/images/pos/overpayment-tip.png" alt="Overpayment placeholder" />
</Frame>

## Tips & Best Practices

* Print the part-payment receipt **and** hand it to the customer — it's their proof of deposit.
* For deposits on future bookings, open a **Quick Sale** ticket named *"Deposit — Booking #123"* and charge as a normal sale. Redeem it later as a manual discount on the actual bill.
* When a customer overpays with cash, always read out both options: *"Would you like change, or shall I add it to the tip?"* — cultural norms differ, don't assume.

## Common Mistakes

* **Typing the full total by mistake** — the Charge Modal treats it as a full payment and closes the session. Use the **Amount** field carefully; the on-screen NumPad shows the current amount clearly.
* **Forgetting the balance is due** — trained staff should always check the Bill View for a **Balance Due** flag before letting the customer leave.
* **Refunding a part-payment when you actually needed a Void** — voids are for same-day mistakes; refunds are for customer-driven reversals. See the difference: [Voids](/pos/voids) vs [Refunds](/pos/refunds).

## Related Pages

* [Creating Sales](/pos/creating-sales)
* [Split Bills](/pos/split-bills)
* [Tips](/pos/tips)
* [Refunds](/pos/refunds)
* [Voids](/pos/voids)